Description
The Multi-Domain Solutions Group at Leidos currently has an opening for Shift Tier 2 Hardware System Administrator for our Incident and Service Request Response Team to support a client’s requirements in a challenging, dynamic setting located in Alice Springs, AUS.
The position requires an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams.
The Shift Tier 2 Hardware System Administrator receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to 24x7 operations.
Primary Responsibilities:
- Communicate with customers and technical components to fully understand the incident, service request or problem.
- Research problems by accessing internal and external knowledge databases.
- Perform hardware troubleshooting, repair, replacement and incident resolution.
- Ensure performance meets established Performance Requirement Standards.
- Facilitate technical communications between operations and development staff.
- Distribute defect reports and system data collected during anomaly investigations.
- Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
- Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
- Assist with property and asset management.
- Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.
Basic Qualifications:
- TS/SCI with Polygraph is required.
- BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience or years of experience in lieu of degree.
- Security+.
- Proven computer hardware and system troubleshooting skills.
- System administration skills.
- Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
- Ability to work in a fast-paced, collaborative team environment.
- Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications:
- Working knowledge of ServiceNow/HelpNow.
- Experience with shift work supporting 24x7 mission operations.
- Experience in working with, collaborating with system users and customers.
- Ability to be flexible and quickly adapt to changing situations.
- Ability to demonstrate resourcefulness.