FBS Customer Care Representative/Policy Support Representative - November Cohort

We are seeking a Customer Care Representative/Policy Support Representative to join our non-voice support team for US Property & Casualty Insurance. As a representative, you will handle customer and agent inquiries through chat and back-office alert processing, providing exceptional service while ensuring compliance with legal requirements.

Key responsibilities include:

• Responding to inquiries on insurance matters via chat
• Evaluating and interpreting policy information within authority limits
• Preparing and processing account and policy alerts according to established procedures
• Escalating complex issues for further review
• Documenting customer interactions and outcomes thoroughly
• Engaging in self-directed learning to build knowledge
• Collaborating with various departments including Policy Support, Claims, and Underwriting

Requirements:

• Experience in high-volume, complex insurance customer support preferred
• 1 to 3 years of BPO/GCC experience in insurance processes
• Fluent in English, both written and spoken
• Bachelor's degree preferred

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development