Description
We are seeking a creative and driven professional with a passion for solving real-world issues on a cross-functional, fast-paced team.
As a Network Administrator, your role is to provide 24/7 time-sensitive incident response to ensure the stability, integrity, and efficient operation of the in-house information systems that support the US BICES-X program.
Responsibilities:
- Identifies, analyzes, and resolves network incidents and problems.
- Provides network/equipment/specialized training and technical guidance.
- Determines network specifications, input/output processes, and working parameters for hardware/software compatibility.
- Knowledge of the associated hardware, software, and equipment associated with US BICES.
- Participates in special projects as assigned.
- Analyzes, administers, and maintains voice, video, and/or data communications networks.
- Manages the usage and performance of voice, video, and/or data communications networks.
- Maintains network to meet Enterprise Service Availability and Service Level Agreement requirements.
- Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents.
- Maintains network security and ensures compliance with security policies and procedures.
- Participates in the development and implementation of network-related procedures and standards.
- Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
- Assists with development of third-party monitoring actions and procedures for network infrastructure.
- Develops and implements testing strategies and documents results.
- 24/7 Position. Shift work is required.
Qualifications:
- 10+ years of experience.
- Must possess and maintain a Secret Security Clearance.
- BA/BS degree – may substitute additional years of experience.
- Must possess a completed CCNA certification.
- Must meet DOW 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges.
- Knowledge and experience with routing and switching protocols (e.g., OSPF, EIGRP, BGP, Spanning Tree Protocol, ISAKMP, ESP, SIP, SCCP, etc.).
- Knowledge and experience with current Cisco IOS software and hardware features.
- Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high-quality work.
- Experience working directly with hardware vendors involved in the incident resolution process.
- Provides Tier II support for problem identification, diagnosis, and resolution of problems.
- Supports the timely escalation and communication of status to external and internal customers.
- Experience with various software systems and architectures, communications protocols, and network hardware devices.
- Experience with STIG patching, compliance, and other security activities.
- Excellent verbal and written communication skills.
- Must possess a high degree of intelligence, competence, maturity, adaptability, resilience, integrity, and initiative.
Benefits:
- Medical plan options
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Paid time off plans, including vacation, sick, and personal time, holidays, paid parental, military, bereavement, and jury duty leave
- Short and long-term disability benefits
- Life, accidental death, and dismemberment, personal accident, critical illness, and business travel and accident insurance