Senior Customer Engineer, SLED

At Cloudflare, we're on a mission to help build a better Internet. We're looking for a Senior Customer Engineer, SLED, to work closely with Public Sector prospects and customers to educate, empower, and ensure their success on the Cloudflare platform.

As a Senior Customer Engineer, you will be the technical lynchpin through the entire sales cycle - pre-sales and account technical leadership. Your technical expertise in Cloudflare's global distributed network and technology will allow you to find best-fit solutions for prospects, train and onboard new customers, create documentation, and support the long-term technology strategy of the customer.

Responsibilities:

• Drive technical discussions and implementations to help generate new business, expand existing business, and keep customers happy
• Qualify prospect and customer use cases, discover technical requirements, lead demonstrations, identify solutions, and collaborate on proofs-of-concept (PoCs)
• Advise customers on technical best practices, implementation of Cloudflare products and features, and strategic guidance
• Collaborate with Sales, Product, Engineering, and Customer Support teams

Requirements:

• Demonstrated understanding of internet technologies: OSI Model layers 1-7, Routing TCP/UDP, DNS, HTTP(S), SSL/TLS
• Comfort with on-premise infrastructure and networking configurations, including legacy systems
• Minimum 5 years of experience in a customer-facing sales or consulting role
• Technical curiosity and passion for staying up-to-date with Cloudflare's products and industry trends
• Focus on learning, teaching, collaboration, mentorship, and growth

Desired:

• Understanding of firewalls, L3, L4, and L7 firewalls, and ACLs
• Experience with command-line interfaces, RESTful APIs, and analyzing HTTP requests and responses
• Undergraduate degree in Computer Science, Engineering, or a related field
• Foundational understanding of AI and experience with AI-driven capabilities

Compensation:

• Estimated annual salary range: $231,000-$275,000+ OTE (San Francisco), $221,000-$267,000 OTE (Los Angeles)
• Eligible to participate in Cloudflare's equity plan

Benefits:

• Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance
• Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan
• Time Off: Flexible paid time off, Leave programs, including parental, pregnancy health, medical, and bereavement leave