Technical Success Manager

We are looking for a Technical Success Manager to join our team. This is a remote role based in Germany reporting to the Manager, Technical Success Management in the Customer Success Organization department.

You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.

Role Expectations

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
• Build relationships with stakeholders, conduct reviews, and identify growth opportunities
• Anticipate challenges, provide proactive recommendations, and mitigate risks
• Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices
• Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it.
• You act like an owner. Your passion for the mission fuels your bias for action.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself.
• You are a learner. You have a true growth mindset and are obsessed with your own development.

What We're Looking for (Minimum Qualifications)

• Native/bi-lingual German language proficiency
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR
• Knowledge of ISO/OSI protocols including HTTP, SSL/TLS, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Experience utilizing AI-powered customer success platforms or predictive analytics tools
• Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations
• In-depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!