Description
Cisco Customer Experience (CX) is a team of technical experts focused on delivering a premier customer experience. As a Senior Consulting Engineer, you will lead the strategy, design, and optimization of Cisco's most complex SD-Access, SD-WAN, and Routing & Switching engagements.
Responsibilities:
- Lead end-to-end strategy, deployment, and optimization of complex multi-domain solutions across SD-Access, SD-WAN, and Routing & Switching for strategic customers.
- Review and approve designs and deliverables, including input to customer hardware/software roadmaps, embedding Resilience and Security by Design.
- Integrate AI, automation, and AIOps into delivery practices; manage the team's knowledge repository, playbooks, and reusable IP.
- Act as the senior escalation point for the most complex technical issues; build advanced customer simulations and lead resolution across vendors and partners.
- Mentor junior Consulting Engineers, build leadership presence through industry events, and use competitive insights to differentiate Cisco solutions.
Minimum Qualifications:
- Bachelor's + 9 years, Master's + 7 years of related experience, or equivalent relevant work experience.
- Active CCNP certification with DevNet (DevOps) specialization as a plus.
- 7+ years of hands-on experience architecting, deploying, and optimizing enterprise-scale Cisco networks.
- Recognized expertise across Cisco SD-Access or Cisco SD-WAN/Meraki and enterprise Routing & Switching (BGP, OSPF, IS-IS, MPLS/Segment Routing, VXLAN/LISP, multicast, segmentation).
- Experience with software programmability, automation, orchestration, and AIOps (Python, Ansible, Terraform, CI/CD, NETCONF/YANG, REST APIs).
Preferred Qualifications:
- CCIE certification (Enterprise Infrastructure or equivalent).
- Specialized domain expertise (e.g., Healthcare, BFSI, Public Sector, Service Provider).
- Proven track record of leading multi-million-dollar engagements and complex transformation programs.
- Strong executive communication, mentorship, and thought-leadership skills; experience contributing to industry forums or technical publications.
- Strategic mindset with business and financial acumen to articulate solution value to executive technical buyers.