Provider Relations Coordinator

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods.

Morgan & Morgan is seeking a Provider Relations Coordinator who is responsible for developing, maintaining, and servicing high-quality, marketable and satisfied provider networks within an assigned geographic area.

Responsibilities

• Communicate with multiple internal departments to determine medical provider relationships that currently exist in the defined territory.
• Identify and fulfill service offering gaps.
• Develop a best practices strategy for the defined territory.
• Collaborate and partner with multiple departments, including Marketing, Futures, and Client Advocacy on policies, processes, and operations to develop solutions for strategic business needs.
• Provide ongoing, professional, and effective touchpoints with medical providers.
• Receive, respond, and troubleshoot external provider-related issues.
• Serve as a lien resolution manager: review, negotiate, and resolve medical liens with medical providers and/or insurance companies per attorney direction.
• Utilize the database system by inputting accurate and detailed field contact notes of provider-related database information.
• Travel across multiple facilities, build relationships with staff/doctors, and act as the point of contact between the firm and medical providers of varying specialties and vendor types.
• Accountable for communicating the importance of major milestones in treatment and ensure these expectations are met.
• Gather, track, and generate reports on KPIs as needed.
• Serve as the principal liaison between internal departments and healthcare providers.
• Develop and maintain a comprehensive understanding of healthcare market trends and communicate opportunities to appropriate management/staff in a timely manner and on a regular basis.
• Conduct effective customer sales meetings and contract negotiation discussions.
• Educate new team members as to best practices.
• Additional ad hoc responsibilities as requested.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Communication, or a related degree and three (3) years of relevant experience or a combination of education, training, and experience in a law firm setting (preferably Personal Injury).
• Subject matter expert with direct experience in medical lien resolution.
• Sales/marketing-specific background with a focus on consultative selling and relevant healthcare experience preferred.
• Excellent organizational skills and ability to effectively collaborate and negotiate with a variety of internal and external professionals.
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, etc.).
• Detail-oriented with the ability to 'shift gears' and prioritize multiple demands.
• Self-driven with strong problem-solving, analytical, strategic, and time management skills.
• Outstanding presentation, written, and verbal communication skills and the ability to discuss complex issues concisely to multiple audience levels.
• Ability to work in a high-pressure, fast-paced environment.
• Ability to travel as needed (up to 75%).
• Bilingual (preferred).

Benefits Morgan & Morgan offers an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off, and paid holidays.