Trade Floor Support Engineer

We are seeking a Trade Floor Support Engineer to join our Information Technology organization. As a primary technology contact for trading business units, you will deliver responsive support and help ensure a seamless end-user experience.

Responsibilities:

• Serve as a primary technology contact for trading business units, delivering responsive support and ensuring a seamless end-user experience
• Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix
• Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations
• Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution
• Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement
• Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution
• Partner with cross-functional teams on firmwide technology initiatives, adhering to ITIL best practices
• Assist with server and data center support as needed

Requirements:

• 5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies
• Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity
• Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management
• Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling
• Strong customer service, communication, and problem-solving skills, with the ability to prioritize effectively and perform under pressure in a fast-moving environment

Benefits:

• The estimated base salary range for this position is $175,000 to $250,000
• Comprehensive benefits package