Description
Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences.
As a Lead Solutions Engineer, you will play a critical role in helping the sales team with new business opportunities and consulting or selling to strategic prospects and accounts. You will articulate the value proposition, architect technology solutions, and offer thought leadership to business and technical audiences.
Responsibilities:
- Work with regional sales teams to convert prospects to customers
- Prepare and deliver bespoke technical product demonstrations
- Deliver product messaging to highlight Freshworks' value proposition
- Respond to customers' functional and technical questions
- Collect, assess, and convey customer requirements to central product management
- Become an advocate for the brand and promote product solutions and services
- Collaborate with internal organizations to execute sales strategy
- Train sales teams on Freshworks' products and technical aspects
Qualifications:
- Native level written and oral communication skills in Dutch or Swedish
- 5+ years of relevant experience in technical solution engineering
- Experience in a SaaS or technology product organization with ITSM/ITIL methodologies and cloud-based infrastructure
- Excellent senior customer stakeholder and internal communication skills
- Experience working on complex sales cycles in Mid-Market and Enterprise business segments