Description
We are seeking a Transformation Lead to join our team at Netguru, a trusted partner in digital commerce. As a Transformation Lead, you will play a crucial role in driving business process improvements and system transformations across the organisation.
Your tasks and responsibilities will include:
- Conducting process audits with stakeholders from various teams, identifying inefficiencies and opportunities for improvement
- Mapping and optimising key business processes, with a focus on sales processes and system replacements
- Assessing the existing systems landscape and defining which functionalities to retain, replace, consolidate, or discontinue
- Mapping data flows between various systems, including HubSpot, Salesforce, and internally developed systems
- Defining the source of truth for key data and gathering requirements for integrations and process improvements
- Overseeing system migrations and consolidations, including migration from PeopleForce to an internally developed platform
- Managing program plans, schedules, dependencies, and decisions
- Designing and delivering change communication
- Acting as a filter for new process and tool ideas, ensuring alignment with business priorities and systems architecture
Requirements:
- 5+ years of experience in transformation, process excellence, PMO, or operations at a company of 200-1,000 people
- Fluent English and Polish
- Experience leading cross-functional process optimisation and business systems transformation initiatives
- At least one system decommissioning, consolidation, or replacement experience
- Designing integrations at the requirements level and writing requirements for in-house development teams
- Data migration experience, including field mapping, cleansing, validation, and GDPR compliance
- Systems thinking and process modelling skills
- Experience working with senior stakeholders, including management boards
- Ability to hold to decisions under pressure and communicate clearly and concisely
Nice-to-haves:
- Experience with HubSpot, Salesforce, Productive, and enova
- Integration tools such as Make, Zapier, or n8n
- Experience in IT services or a software house
- Familiarity with internal business platforms and custom-built operational systems
- Experience using AI in operations
Benefits:
- Access to the WorkSmile platform offering benefits adapted to your preferences
- Multisport card, private health insurance package, life insurance, and hundreds of other options to choose from
- Discounts on Apple products
- Various internal initiatives, including webinars, knowledge sharing sessions, and internal conferences