Description
As a Senior Housing Needs Practitioner, you will play a key role in delivering a high-quality homelessness prevention and assessment service, supporting Housing Needs Team Managers to achieve excellent outcomes for residents.
You will manage a complex caseload, making informed decisions in line with legislation, while ensuring outstanding customer service and service delivery standards.
You will supervise Housing Needs Officers through regular casework oversight, provide expert guidance, and line-manage administrative staff to ensure efficient team performance. Working collaboratively with internal teams and external partners, you will help maximise housing options, prevent homelessness, and support the delivery of wider housing strategies and renter rights responsibilities.
The Housing Needs service sits within Housing Demand and delivers homelessness prevention, assessment and housing advice to residents across the borough. The service is made up of five teams, each led by a Team Manager and supported by a mix of Housing Needs Officers, senior practitioners and administrative staff, working together to deliver a high-quality frontline service.
You are an experienced housing professional with a strong understanding of homelessness legislation, housing needs and welfare support. Confident managing complex and sensitive cases, you bring sound judgement, a customer-focused approach, and the ability to deliver effective, practical solutions that improve outcomes for residents.
You will also have experience supporting or supervising staff, with the ability to coach and guide others to deliver high-quality casework. Taking a holistic approach, you are confident in working with a range of partners and services to provide tailored housing advice, helping residents access wider support including employment and benefits and making a real difference to their lives.
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.