Senior Professional Services Engineer

Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Application Security and Performance, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to customers to get the most value possible from their Cloudflare investment.

You are an expert in Layer 7 products like: DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL and Page Shield.

Responsibilities:

• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare's products and advise on product best practices.
• Gather business and technical requirements, use cases and other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer.
• Implement changes on behalf of the customer in the Cloudflare environment following the customer's change management process.
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
• Contribute towards the success of the organization through knowledge sharing activities.

Requirements:

• 5+ years of experience in a customer-facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP.
• Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
• Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
• Working experience with infrastructure as code tools like Terraform.
• Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.