Description
We're seeking customer service agents to support J.W. Pepper, helping bands, choirs, and orchestras prepare for concerts in schools, churches, and community groups. You'll assist customers on the phone, email, and chat.
Qualifications:
- 1 year of customer service or support experience
- 1 year of call center or office background
- High school diploma or GED preferred
- Technical savvy with dual monitors and multiple browsers
- Experience with Outlook, Word, Excel, and CRM systems a plus
- Remote work experience a plus
- Quick learner, independent worker
- Strong phone and verbal communication skills
- Active listening and multitasking abilities
- Must be 18+, pass a background check and drug screen, and speak, read, write, and understand English
Responsibilities:
- Address customer questions and concerns via phone, email, and chat
- Manage inbound calls efficiently
- Work without a script, maintaining call control
- Identify customer needs, provide solutions or alternatives
- Access company resources to handle calls accurately
- Identify upsell/cross-sell opportunities
- Support customer satisfaction and quality
- Multitask using multiple systems
- Complete training sessions
- Communicate effectively, building rapport with patients and understanding
- Remain positive and professional
- Maintain punctuality and attendance
- Apply personal ethics, honesty, and confidentiality
- Flexibility to cross-train as requested
- Maintain confidentiality and security
- Perform other duties as assigned
Equipment Provided:
- Equipment will be shipped to you
- Must have verified internet service and a dedicated workspace
Additional Information: Five Star Solutions values diversity, is an EOE/Veterans/Disabled/LGBT employer, and participates in the E-verify program.