Counter Manager

The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Bloomingdales.

Always demonstrating the 5 P’s: Professional, Proactive, Passionate, Prescriptive, and Potential.

As an ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base.

Responsible for achieving optimal financial results by maximizing top-line sales potential and ensuring superior service to customers.

The Counter Manager is also responsible for anticipating needs while executing with excellence in sales, events, merchandising, operations, training, and employee development.

Main Duties and Responsibilities:

Sales:

• Drive financial results in-store to meet and exceed plan, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
• Lead by example on personal KPI goals.
• Communicate and manage agreed goals with staff.
• Be a specialist amongst retail artistry brands, demonstrating entrepreneurial spirit within company guidelines.

Customer Service:

• Manage customer queries using sound judgment and achieving positive outcomes.
• Build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team.
• Extend exceptional customer service beyond the in-store experience.

Team Management:

• Proactively anticipate staffing needs, including sourcing and selecting talent.
• Determine individual and team sales targets to meet and exceed plan.
• Analyze business performance and proactively plan strategy.
• Promote the Tilbury Touch to the team and customers.
• Lead by example to promote exceptional customer service.
• Create and maintain an atmosphere of open communication, professionalism, and creativity.
• Recognize and celebrate great performance.

Operations:

• Ensure the counter is ‘customer-ready’ from open to close.
• Maintain required inventory levels and accurate stock files.
• Control store expenses within budget guidelines.
• Implement visual merchandising and new launch displays.
• Maintain technology on the counter.
• Raise operational issues for timely resolution.

Store and Retail Partner Relationships:

• Establish and develop cooperative relationships with the store retail operations team.
• Suggest win-win opportunities to drive sales within the store.
• Schedule the team to optimize coverage according to customer flow.
• Maintain excellent counter hygiene standards and store standards.