Description
We are seeking a Transaction Monitoring Barclays UK Quality Assurance Analyst at BA4 level to review Barclays UK investigations and assess whether financial crime risks have been appropriately identified, investigated, evidenced, and concluded.
The successful candidate will apply the Quality Assurance methodology, relevant policies, standards, and procedures to complete accurate, evidence-based reviews, clearly record findings, and support the timely remediation of identified issues.
Responsibilities
- Identify industry trends and developments to implement best practice in quality assurance services
- Collaborate with teams across the bank to align and integrate quality assurance processes
- Develop and govern internal quality assurance procedures, standards, and specifications
- Develop reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders
- Identify areas for improvement and provide recommendations for change in quality assurance processes
- Execute service quality assessments to monitor quality objectives and ensure compliance with regulatory requirements
- Participate in projects and initiatives to improve quality assurance efficiency and effectiveness
- Determine risk based on the outcome of QA reviews and flag risks that are outside of tolerance
Analyst Expectations
- Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement
- Demonstrate in-depth technical knowledge and experience in their assigned area of expertise
- Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources
- Develop technical expertise in work area, acting as an advisor where appropriate
- Partner with other functions and business areas
- Take responsibility for end results of a team's operational processing and activities
- Escalate breaches of policies/procedure appropriately
- Take responsibility for embedding new policies/procedures adopted due to risk mitigation
- Advise and influence decision making within own area of expertise
- Maintain and continually build an understanding of how own sub-function integrates with function
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
- Make evaluative judgements based on the analysis of factual information, paying attention to detail
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience
- Guide and persuade team members and communicate complex/sensitive information
- Act as contact point for stakeholders outside of the immediate function
Requirements
- Extensive experience in Transaction Monitoring investigations, Quality Assurance, Quality Control, or a related Financial Crime role
- Good working knowledge of money laundering, terrorist financing, and sanctions risks
- Ability to review investigations against defined policies, standards, procedures, and Quality Assurance guidance
- Sound analytical and decision-making skills
- Clear written and verbal communication skills
Desired Skills
- Experience using case management, screening, transaction monitoring, or workflow systems within a financial crime environment
- Understanding of Quality Assurance sampling, checklists, error classification, remediation, and appeal processes
- Experience maintaining accurate trackers or records and contributing to management information, trend identification, or root-cause analysis
- Commitment to completing role-specific training, achieving and maintaining accreditation, responding positively to coaching, and continuously developing Transaction Monitoring expertise
- Financial crime qualification, such as ICA or ACAMS