Description
Delvaux, the oldest fine leather goods house in the world, founded in 1829, is seeking a Retail Operations Manager to oversee its stores across SAPAC, with a primary focus on SEA boutiques.
Job Summary: As a Retail Operations Manager, you will be responsible for ensuring business performance and development of Delvaux stores nationwide. You will provide support to retail operations, promote best practices, and train staff.
Key Responsibilities:
- Store Management:
+ Support retail operations across SAPAC, focusing on SEA boutiques + Ensure business performance and development of Delvaux stores nationwide + Promote best practices and training of staff + Supervise daily retail operations to ensure smooth functioning + Achieve annual KPIs (CRM, Conversion, UPT, SPT) + Provide feedback, coaching, and direction on performance improvement of sales teams + Provide weekly and monthly sales feedback to the Commercial Director + Collaborate with store leaders on sales improvement plans + Ensure merchandise is in top condition, prevent stock loss or counterfeit products + Support after-sales service support (ASS) for high customer satisfaction + Oversee store openings and relocations + Assist in store staff recruitment and growth + Enhance CRM tools and organize in-store events to build brand awareness + Foster connections with third-party partners to attract high-potential prospects
- Training & Coaching:
+ Work with HQ to obtain training support and execute locally + Coach and mentor Store Managers/Store In Charge + Develop managerial skills, promote staff development, and team building
- Merchandising:
+ Provide constant feedback on product quality, market trends, and price positioning + Collaborate with Merchandising Manager to ensure efficient assortment per boutique + Request replenishment or urgent reallocation when needed
- Visual Merchandising:
+ Ensure stores uphold VM standards and present merchandise to maximize sales
- Finance:
+ Support business analysis and presentations for internal and external meetings + Review market trends and competition
- Marketing / Communication:
+ Develop and implement effective marketing strategies for brand awareness, client recruitment, and sales efficiency
Requirements:
- Bachelor's degree or above in Business Management
- At least 7 years of retail management experience in the Fashion and Luxury industry
- Strong understanding of KPIs and multi-unit management
- Empathetic, positive, result-oriented, and entrepreneurial spirit with leadership capabilities
- Good team player with attention to detail and time management skills
- Resourceful and strong analytical skills for proactive problem-solving
- Good Excel/PowerPoint skills and communication skills (Mandarin, Cantonese, and English)
- Ability to travel frequently