Description
At AIA, we're working towards creating a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you'll play a vital role in advancing this movement by inspiring meaningful connections with customers, partners, and stakeholders, and delivering purpose-led brand positioning and messaging.
About the Role: This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. You're expected to embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey.
Responsibilities:
- Achieve pre-set business targets on ANP, case count, active branch, active sales staff, and various KPIs for designated branches/districts
- Provide ongoing training to frontline staff on product, sales technique, prospecting, objection handling, and sales operation and process
- Support operations and application processing, and answer enquiries from frontline staff
- Build and maintain solid relationships with area heads, branch managers, and frontline staff
- Monitor sales momentum and provide targeted coaching to uplift sales productivity
- Communicate marketing and sales programs to frontline staff and ensure awareness and participation
- Execute compliance duties with regulatory requirements and company policies
- Organize localized bank sales events and attend bank sales activities
Requirements:
- University graduate with at least 6 years' insurance sales experience, preferably with bank frontline experience
- Relevant experience in coaching and training bank sales staff on insurance is highly preferred
- Insurance Intermediaries Qualification Papers 1, 3 license is highly preferred
- Good spoken English and Chinese
- Good communication and interpersonal skills
- Self-motivated and able to work under pressure
- Obtain relevant license if your job involves regulated activities
- Demonstrates a strong commitment to understanding and addressing customer needs