IT Executive

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.

The EUC Specialist is a Grade 3 specialist role responsible for managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers.

Critical Tasks:

• Own day-to-day EUC operational outcomes for the assigned site or country scope, ensuring reliable support, service quality, and smooth end-user experience.
• Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions are carried out.
• Develop, maintain, and continuously improve SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.
• Work with other GTS teams and business stakeholders to resolve cross-functional issues and represent end-user operational needs in service or product discussions.
• Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.
• Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.
• Lead small to medium operational improvement plans, including asset lifecycle accuracy, onboarding and offboarding readiness, endpoint compliance, self-service enablement, and process standardisation.

Qualifications:

• At least 3 years of experience in IT operations, end-user computing, workplace technology, service desk, or a related technology function.
• Demonstrated ability to independently own and deliver scoped operational workstreams, tasks, or projects with minimal supervision.
• Strong analytical and problem-solving skills, with the ability to translate operational data and user feedback into practical improvements.
• Strong written and verbal communication skills, with the ability to work effectively across vendors, technical teams, and business stakeholders.
• Experience with IT service management, asset management, endpoint or workplace tooling, or cloud productivity environments.
• Ability to work effectively in a fast-paced environment while maintaining service quality, accuracy, and follow-through.
• Exhibit digital and AI proficiency by leveraging automation, data analytics, or AI-driven resources to enhance output quality and operational speed, all while maintaining strict standards for security, data privacy, and precision.

Benefits:

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex benefits package
• Parental and Birthday leave
• Love-all-Serve-all (LASA) volunteering leave
• Confidential Grabber Assistance Programme
• FlexWork arrangements