Description
We are seeking a Customer and Trading Manager to lead our small supermarket team in Hawick, Roxburghshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.
Job Responsibilities:
- Work closely with a small team of managers to ensure the store runs smoothly every day.
- Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
- Collaborate with nearby stores as needed.
Requirements:
- Previous line management experience in a fast-paced, operational environment.
- Proven track record of delivering excellent customer service and coaching colleagues.
- Experience in leading a team in a customer-facing environment.
- Ability to manage disciplinaries, performance issues, and employee relations.
- Operational leadership skills, with experience taking responsibility for store operations in the absence of senior managers.
Benefits:
- Competitive salary (£31,700)
- 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks
- Generous holiday entitlement
- Pension matching
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, and more