Tier 1 Help Desk Technician

Dark Wolf is seeking a Help Desk Technician to join our team and play a crucial role in our IT operations and end-user support.

The technician will be responsible for assisting users with seamless onboarding onto our internal onboarding platforms and providing essential Tier 1 technical troubleshooting.

Key Responsibilities:

• Supporting the onboarding of new users onto our platforms and internal systems under supervision.
• Assisting in performing basic troubleshooting for software, hardware, and account access issues.
• Collaborating with team members to document, track, and route user issues using standard IT ticketing systems.
• Gaining hands-on experience with access management, platform administration, and basic system diagnostics.
• Learning and assisting in creating and maintaining technical documentation and knowledge base articles for common end-user questions.

Qualifications:

• 2+ years of experience in technical support, customer service, or a related IT role.
• High School Diploma required (Associate's or Bachelor's Degree in IT or a related discipline preferred).
• DoD 8140 / 8570 IAT CSSP Certification must be obtained prior to hire (CEH, Security+, GCIH, CySA+ or Equivalent).
• Foundational understanding of basic IT troubleshooting across workstation and mobile platforms (e.g., Windows, macOS).
• Exposure to standard IT ticketing systems (e.g., Jira Service Management, ServiceNow), issue tracking, and ticket routing workflows.
• Hands-on exposure to basic platform administration, user access management, and account provisioning.
• Foundational knowledge of basic networking concepts, connectivity troubleshooting, and local system diagnostics.
• Demonstrated ability to follow technical guidance, work effectively under supervision, and deliver high-quality customer service.
• Ability to assist in drafting, updating, and maintaining knowledge base articles and end-user documentation.
• Must be a US Citizen holding an active Secret security clearance (Top Secret clearance preferred).

The estimated salary range for this position is $60,000.00 - $90,000.00, commensurate on experience and technical skillset.