Sales Administration Officer

We are currently seeking a high caliber professional to join our team as a Sales Administration Officer.

Principal Accountabilities

• Ensure timely processing of all submitted applications & checking and maintain a high level of accuracy.
• Work collaboratively with sales team and internal departments to optimize processes and ensure business goals are met.
• Ensure compliance with HSBC policies and procedures to mitigate risk.
• Manage the reporting elements and generate trends/analysis/key statistics/reports/data to help improve overall efficiency, productivity, and effectiveness of Distribution Customers/Stakeholders.
• Provide support to the business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.
• Resolve customer queries and complaints in a timely and professional manner.
• Provide assistant and support sale teams in the fulfillment of the sales/customer needs.
• Act as Customer interface with Service Delivery.
• Ensure that customers' needs are met by ensuring that facilities are executed efficiently and accurately.
• Ensure that all customer data is handled with confidentiality and privacy.

Leadership & Teamwork

• Work collaboratively with internal teams to ensure effective communication and coordination.
• Provide support and guidance to sales team members, assisting in the resolution of any issues or problems.
• Maintain a positive and productive work environment, leading by example and fostering a culture of accountability and teamwork.

Operational Effectiveness & Control

• Assist line managers to highlight process deficiencies and recommendations.
• Ensure accuracy and completeness of application documentation and other checking, screening and process.
• Continuously improve processes and systems to increase efficiency and effectiveness.

Knowledge/Experience Skills Requirements

• Min Bachelor's Degree holder with 1-3 years work experience in relevant field.
• Independent worker with the ability to multitask, work under pressure and meet tight deadlines.
• Good time management.
• Excellent customer service orientation.
• Good communication skill.
• Strong capacity to handle details and workflow processes efficiently and effectively.
• Strong competency in Microsoft Office (especially Word and Excel).