Description
We are seeking a Patient Registration Representative to join our team at Intermountain Health Heber Valley Hospital or Intermountain Health Park City Hospital. As a Patient Registration Representative, you will be responsible for registering patients in multiple service lines, gathering and verifying demographic, financial, and clinical information.
Schedule: Monday - Friday, business hours, closed on Thursdays
Key Responsibilities:
- Verify accuracy of EMPI link and report possible identity theft
- Interact with patients or representatives to gather and verify registration information
- Input patient demographic, insurance, and admission information into a database
- Explain legal documents in accordance with regulatory requirements
- Articulate billing process information and provide way-finding as needed
- Hold financial discussions with patients or representatives, including insurance benefits and financial obligations
- Communicate effectively with patients and representatives regarding wait times
- Verify patient identity and scan documents as needed
Requirements:
- 1 year of customer service experience within the last 5 years
- 1 year of negotiation or collection experience within the last 3 years
- Experience working effectively in time-sensitive situations and handling multiple priorities
- Keyboarding and computer skills
- Excellent interpersonal relations and communication skills
Preferred Qualifications:
- Bi-lingual Spanish speaking
- Knowledge of medical and insurance terminology
- 1 year of data entry or clerical experience in a medical office setting within the last 3 years
- Strong experience using EPIC
What We Offer: A generous benefits package, including programs to foster a sustainable culture of wellness
Salary: $18.31 - $23.80 per hour