IT Service Management Analyst - Information Technology (TSO)

The Technology Service Operations (TSO) team at HKEX is looking for an IT Service Management Analyst to support the Services Management processes, including Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database, Production Account Management, Identity Governance, and Administration.

The successful candidate will be responsible for:

• Providing day-to-day support related to identity and access management processes
• Ensuring proper implementation and control of production accounts according to policies, standards, and procedures
• Maintaining detailed and up-to-date documentation of IT processes to ensure compliance with policies and IT standards
• Performing regular reviews to identify opportunities to improve the identity and access management process and workflow
• Participating in IT projects and initiatives to support the implementation of security measures and improve processes
• Working with internal customers and IT application teams to understand access requirements for integrating business applications with IAM tools
• Maintaining an inventory of privileged accounts and ensuring proper use of these accounts with the aid of leading Privileged Identity Management (PIM) tools
• Carrying out work on-site in some weekends to support IT teams on account management-related activities
• Automating and streamlining daily BAU activities to improve operational efficiency
• Occasional travel to Mainland China offices may be required to support cross-location IT operations and service management activities

The ideal candidate will have:

• Strong knowledge of IT service management with three or more years of experience in incident and problem management, change management, identity and access management, and asset inventory management
• Experience with leading ITSM/IGA solutions (e.g., SailPoint, ServiceNow, CyberArk)
• A degree in Computer Science, Information Systems, or IT-related disciplines
• ITIL certification, with knowledge of ITIL processes such as change management, asset management, configuration management, incident management, and problem management
• Strong analytical, problem-solving, interpersonal, and presentation skills
• Good communication and interpersonal skills
• Ability to work independently with minimal supervision