Engagement Manager - French Speaking

The Engagement Manager plays a critical role in helping customers drive adoption of high-value functionality of the GitLab platform.

Responsibilities:

• Perform discovery to understand customer current-state, constraints, and desired positive business outcomes.
• Identify standard and custom services to align with customer outcomes.
• Build custom-scoped services engagement proposals for key strategic customers.
• Explain technical solution proposals to the account team and/or customer.
• Meet and exceed set financial targets.
• Explain GitLab Services value proposition, catalog of service offerings, and methodologies.
• Guide the account team to execute governing legal agreements.
• Coordinate staffing requirements with the PS Operations team.
• Handle standard objections related to price and DIY implementations.
• Update quarterly bookings forecast using Salesforce/Clari.
• Identify and communicate risks to account executives and EM leadership teams.
• Build relationships with Account Executives, Customer Success Managers, and Solutions Architects.
• Join Sales leadership forecast calls to report on Services Forecast.
• Provide timely and predictable responses to incoming questions/requests from customers or account executives.
• Establish mentorship with more senior engagement managers.
• Set up individual development plans.
• Communicate trends in customer behavior to the Practice Management team.

Benefits:

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support