Engagement Delivery Manager

As a Salesforce Project Manager (Individual Contributor), you will lead and own end-to-end delivery of outcome-driven, global Salesforce implementations.

You will apply agile methodologies and modern, AI-enabled delivery practices.

You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, with an owner's mindset and a strong customer focus.

This role calls for strategic thinking, executive presence, and hands-on leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organization.

Responsibilities

• End-to-End Delivery & Financial Ownership: Manage the full delivery lifecycle (scope, timelines, risks, resources, and dependencies) to ensure high-quality outcomes and protect the margin between what is sold and what is delivered (Sold vs. Delivered).
• Agile Delivery Leadership: Lead with frameworks such as Scrum and SAFe. Drive sprint execution, backlog prioritization, and delivery predictability. Build and guide high-performing cross-functional teams.
• Program Planning & Roadmap: Develop and manage integrated plans and delivery roadmaps. Provide transparency on progress, risk visibility, and dependency management.
• Stakeholder & Executive Management: Drive alignment through effective communication, executive reporting, governance forums, and proactive escalation in complex global environments.
• Quality Governance & Delivery Excellence: Establish and enforce standards and best practices, ensuring compliance, quality metrics, and continuous improvement.
• Resource & Budget Management: Plan and optimize resources. Manage budgets and forecasts, track financials, and mitigate delivery and financial risks.
• AI-Enabled Productivity: Champion the strategic adoption of approved AI technologies to improve team efficiency and streamline delivery cycles.
• Industry & Domain Expertise: Hands-on experience leading complex, end-to-end digital transformation programs across CPQ, Revenue Cloud, Marketing, Tableau, and ITSM.
• Schedule Flexibility: Ability to flex working hours across time zones to support global customer needs.

Required Qualifications

• 10+ years of total IT industry experience, including 5+ years delivering Salesforce projects.
• Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and/or Industry Clouds.
• Experience with migration projects where Salesforce platforms or clouds are the source or the target.
• Strong understanding of the Salesforce delivery lifecycle, and the ability to partner with Architects and Technical Leads (hands-on configuration is not required).
• Ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.
• Fluent English (written and spoken), given daily interaction with global teams and customers.
• Salesforce certification (at least one): Sales Cloud Consultant, Service Cloud Consultant, or Experience Cloud Consultant.
• Project management / agile certification (at least one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.
• Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, and Google Workspace.
• Working knowledge of AI-enabled delivery tools (for example, Gemini, NotebookLM) and an agentic delivery mindset.
• Willingness to travel as required.
• Ability to work onsite in Mexico City one day per week.