Senior Customer Operations Specialist

We’re looking for a Senior Customer Operations Specialist to join our team and ensure smooth execution of our end-to-end order fulfillment process for our enterprise customers.

You will work in a global environment at the heart of our operations, playing a critical role between Supply Chain, Sales, and Finance organizations. Your main tasks will include:

• Managing purchase orders and order fulfillment for customers in North America
• Coordinating the execution of orders, including shipping and deliveries
• Acting as the main point of contact for customer queries regarding order status, shipping, and invoicing
• Collaborating cross-functionally with Sales, Finance, Supply Chain, and logistics partners
• Identifying process development needs and proposing improvements

Requirements:

• 5+ years of experience in supply chain operations, order management, or related roles in global logistics
• Experience in global logistics, specifically with large carriers, is a plus
• Experience working in ERP, specifically with NetSuite, is a plus
• Proven capability to work independently and as part of a group
• Exceptional attention to detail and a customer-first mindset
• Excellent written and spoken English
• Minimum Bachelor’s degree in business, operations, supply chain, or equivalent practical experience

Benefits:

• Opportunity to take part in creating the new state-of-art in virtual and mixed reality experiences
• A low-hierarchy culture with minimal bureaucracy and maximum opportunity for you to take charge of your work
• Full-time, permanent, hybrid role in a growth company
• Flexible working conditions and 20 days of holidays plus bank holidays
• Premium employee medical coverage with life insurance and disability benefits