Trust & Safety Investigator II, Singapore

We are looking for a Trust & Safety Investigator II to work with our global Trust & Safety team. In this role, you will address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers.

Responsibilities:

• Be part of a world-class, globally-distributed team.
• Administer efficient and compliant handling of legal requests, including requests for information, subpoenas, and court orders.
• Ensure timely Service-Level Agreement (SLA) delivery and maintain high levels of stakeholder satisfaction.
• Collaborate with Policy, Legal, and Product teams to ensure scalable processes.
• Handle sensitive content and emotionally charged escalations with tact and a calm demeanor.
• Participate in rotating weekend and off-hour coverage responsibilities.

Requirements:

• 3-5 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider.
• Working knowledge of DNS and Internet workings.
• Experience working with lawyers and legal teams on document production requests.
• Interaction with law enforcement individuals and agencies.
• Ability to manage sensitive content and emotionally charged escalations with tact and a calm demeanor.
• Excellent written and verbal communication skills.
• Strong anti-abuse and/or support escalation background.

Bonus Points:

• Experience with legal considerations related to hosted material (notice & takedown).
• Familiarity with DMCA, copyright, and trademark issues.
• Experience working with Security teams around threat identification and disruption.
• Experience in compliance, sanctions, and similar regulatory regimes.