Description
The Webex Contact Center FedRAMP team at Cisco builds and operates secure, reliable cloud services for U.S. government customers. As a Manager of Cloud Operations Engineering, you will lead a team of Cloud Engineers, DevOps, Infrastructure Operations Engineers, and Systems Administrators, helping them grow while building a culture focused on reliability and continuous improvement.
You will oversee the operations and maintenance of cloud-based, hybrid, and data centre infrastructure, working with your team to troubleshoot issues, optimize performance, and keep systems running smoothly. You will collaborate across the organization with platform, security, and application teams to solve complex infrastructure problems and align on priorities.
On the engineering side, you will champion automation and infrastructure-as-code practices to reduce manual operational work, help streamline deployment and operational workflows, and support your team in adopting modern DevOps and cloud operations best practices.
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field plus 8 years of relevant experience in cloud operations or DevOps engineering, with 3+ years in a team lead or supervisory role, OR Master's degree plus 6 years of experience with 2+ year in a leadership capacity
- 2+ years of experience leading/supervising technical teams (e.g., cloud operations, DevOps, SRE, infrastructure operations) including mentoring and performance management.
- Experience operating production cloud/hybrid environments and leading incident response, root-cause analysis, and corrective actions in a 24x7 setting.
- Experience with automation and infrastructure-as-code for infrastructure deployments and operational workflows (e.g., Terraform or comparable tooling).
- Experience working with security/compliance to support FedRAMP and/or NIST 800-53 and/or SOC 2-aligned environments.
Preferred Qualifications
- Experience directly leading multidisciplinary cloud teams (e.g., cloud infrastructure, DevOps, platform, or SRE specialists), including mentoring and performance management.
- Experience operating AWS infrastructure including Kubernetes, CI/CD pipelines, and infrastructure-as-code solutions.
- Hands-on automation tooling experience with Terraform, Jenkins, Git, Python, shell scripting, or comparable technologies.
- Knowledge of FedRAMP continuous monitoring and related security/compliance practices, including vulnerability remediation, audit evidence, incident reporting, and maintaining an authorized system boundary.
- Experience owning operational readiness and high-severity processes, including on-call rotation management (e.g., PagerDuty), and defining runbooks/monitoring/support models/onboarding standards.
The starting salary range posted for this position is $166,300.00 to $238,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.