Description
Supabase is seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase.
The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
Responsibilities:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
Requirements:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
Timezones & Logistics:
- It's a full-time position permanently, with four 10-hour shifts covering weekends during APAC Hours: 00:00-10:00 UTC.
- We are primarily looking for someone in Southeast Asia or India time zones for this shift.
- This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
What We Offer:
- Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP: Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together.
- Tech Allowance: Use this budget to set up your ideal work environment,laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
- Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
- Flexible Work: We operate asynchronously and trust you to manage your own time.
- Professional Development: Every team member receives an annual education allowance to spend on learning,courses, books, conferences, or anything that supports your growth.