Description
Wise is looking for an experienced and hands-on Head of Sanctions Service Delivery to lead their growing Operations Team.
As the Head of Sanctions Service Delivery, you will be contributing to the team by:
- Leading 5 Senior Operations Managers and 500+ Sanctions Agents globally
- Coaching, developing, and performance managing the team to drive a high-performance culture
- Hiring new staff as you build out your team
- Owning demand and capacity planning for your team, ensuring you have enough staff to support customers
- Managing service delivery, ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
- Maintaining strong relationships with Compliance, ensuring you have the right structure and processes in place for effective oversight
- Owning the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management
- Proactively monitoring process controls to ensure consistent performance, ensuring any irregularity is investigated
- Maintaining strong relationships with Product, Analytics, Engineering, and Compliance
- Becoming a subject matter expert for processes and tooling
The ideal candidate will have:
- 5-8 years of experience leading teams within Sanctions
- Great communication skills, both verbal and written
- Experience setting targets and holding your team accountable to them
- A proven track record of taking individual ownership and responsibilities as well as being a great team-player
- Good understanding and ability to analyse, forecast, and move team's metrics
- Ability to work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines
- Project management and organisational skills and capability to handle multiple projects at one time
- Ability to travel as needed
Some extra skills that would be awesome:
- Certified Global Sanctions Specialist (CGSS) certification or similar
- Additional language skills in one or more jurisdictions in which Wise has operations