AI Deployment Manager (ADM)

As an AI Deployment Manager (ADM) at SpaceXAI, you’ll own the post-sale journey for a portfolio of enterprise customers, driving adoption, retention, and expansion. You’ll help organisations successfully roll out Grok, Grok Build (Cursor), Grok Bot, and Grok APIs and evolve how they work with AI across knowledge work and coding.

You’ll operate at the centre of each account, partnering with developers, admins, and executives while working closely with Sales, Field Engineering, Product, and Support. You’ll shape rollout strategy and influence SpaceXAI’s roadmap priorities through customer insight.

Success is measured by customer retention, product adoption, and revenue expansion.

Responsibilities

• Manage a book of business with top enterprise customers, owning long-term success
• Engage CTO/VP/SVP Engineering stakeholders to demonstrate ROI and guide AI-driven organisational change
• Lead enterprise rollouts end-to-end: onboarding, enablement, internal champions, and scaled adoption
• Turn high-impact use cases into durable, repeatable workflows across teams
• Monitor account health and usage data to drive renewals and expansion with AEs
• Represent the customer internally, synthesising feedback and influencing product priorities

Requirements

• Experience at the intersection of business and technology in customer-facing roles
• Ability to translate customer needs into clear technical plans and measurable outcomes
• Understanding of modern engineering and knowledge-work organisations, SDLC, developer and knowledge-worker workflows, and tool adoption
• Comfortable communicating with multiple functions around an enterprise, including developers and senior executives
• Analytical and operational, using data to prioritise and drive action
• Power user of Grok, Grok Build (Cursor), Grok Bot, or Grok APIs (or modern AI tools for knowledge work and coding) with strong opinions about best practices
• Fluent Japanese and business-level English