Legal Services Manager

We are seeking a Legal Services Manager to join Twilio's Center of Excellence within Legal Operations. You will serve as an initial legal point of contact for repeatable, high-volume legal work, support commercial contracting needs, and help improve operational processes that make the Legal Team more efficient, scalable, and responsive.

Responsibilities:

• Serve as the first point of contact for GTM and Telecom Carrier Relations legal inquiries.
• Review, vet, and respond to high-volume legal requests while following internal processes.
• Independently review and negotiate NDAs, SOWs, service orders, and related agreements.
• Support law firm eBilling matter creation, configuration, invoice escalations, and process improvements.
• Maintain operational expertise across Center of Excellence processes and update playbooks.
• Support ad-hoc operational projects and repeatable tasks across legal functions.

Qualifications:

• Bachelor's degree.
• 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal.
• Strong knowledge of commercial contracts and contracting principles.
• Experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders.
• Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro.
• Experience using AI tools and understanding how LLMs can improve day-to-day legal work.
• Excellent written and verbal communication skills, attention to detail, and a customer-first approach.
• Process-oriented mindset and ability to work in a fast-paced, changing environment with minimal supervision.

Location: Remote - United Kingdom

Travel: While this role is remote, you may be required to travel occasionally for team offsites, All Hands, and other gatherings.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.