Customer Engagement Coordinator

This role supports the planning, execution, and enhancement of engagement initiatives for corporate customers and members.

Responsibilities:

• Support development and execution of corporate customer and member engagement initiatives, including educational programs, wellness activities, and customer events.
• Manage program delivery, including coordination, logistics, communications, and stakeholder engagement.
• Identify opportunities to enhance customer engagement and recommend improvements to existing programs and initiatives.
• Monitor program performance, participation, and customer feedback to evaluate effectiveness and drive continuous improvement.
• Prepare management reports, presentations, and analysis to support business planning and decision-making.
• Collaborate with various stakeholders to ensure successful implementation of engagement initiatives.
• Ensure all activities are conducted in accordance with internal policies and regulatory requirements.

Requirements:

• Degree holder in Business Administration, Marketing, Communications, or related disciplines.
• Experience in customer engagement, relationship management, program management, marketing, or related fields.
• Experience in planning and managing customer engagement activities, seminars, wellness programs, and corporate events for both corporate customers and individual members is highly preferred.
• Strong stakeholder management and project management skills, with the ability to coordinate multiple initiatives concurrently.
• Strong communication, presentation, and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Self-motivated, detail-oriented, and able to work effectively in a fast-paced environment.

Benefits:

• Opportunities for learning and growth
• Flexible environment with a focus on well-being and inclusion
• Global team with opportunities for shaping the future