Description
Who we are
Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world’s largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
About the team
In this role, you’d be joining the Professional Services team. Our team’s mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently. Our team helps Stripe increase the GDP of the internet by supporting the success of our large, intricate Stripe implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe.
What you’ll do
As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. Implementation consultants are payments, billing, and money movement experts who design your optimal Stripe integration. You will proactively develop and manage tailored integration architecture, change management and adoptions strategies that maximize business impact. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.
Responsibilities
- Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs.
- Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies.
- Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities.
- Lead interactive workshops designed to educate users and share best practices.
- Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
- Be comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly.
- Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and escalate when broader delivery is at risk.
- Partner with other Sales and Technical Services teams to improve the overall Stripe user journey. Engage with Product and Engineering teams to help drive product strategy for large users.
- Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology.
- Act as a resource to colleagues and advise others on complex implementation matters.
- Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum requirements
- 6+ years of experience in technology/IT consulting with a proven record of excellence in handling strategic customers on technology solutions.
- Ability to understand complex business requirements, with a talent for crafting tailored solutions.
- Ability to operate independently and thrive in a highly ambiguous and fast-paced environment, whilst often balancing competing priorities.
- Quick learner with the ability to explain technical concepts to customers.
- Superior verbal and written communication skills.
- Strong critical thinking abilities.
Preferred qualifications
- Prior experience at a growth stage Internet/software company
- Proven project management skills
- Experience in the payments industry
- Knowledge of APIs
- Knowledge of SQL