Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
At Fin, we believe every business needs an AI Agent for their customers and an AI Agent for their team. For customer experience teams, AI Agents are moving far beyond customer communication, to doing the vast majority of complex customer operations work and moving beyond taking direction from the human team, to giving direction, coordinating and undertaking work under human supervision.
This highly strategic role owns the end to end PMM work for Operator, working across product, marketing, GTM and leadership. You'll build the narrative, the positioning, and the go-to-market that makes Operator the next wildly successful product from Fin.
Responsibilities:
- Build the external narrative for Operator and bring it to market in a way that creates and shapes the category for the industry
- Shape and refine the ICP and audience for the Operator
- Own core messaging and drive cross-functional alignment on what we're saying
- Be deeply customer-obsessed and spend time with customers
- Lead launches and go-to-market moments, working cross-functionally to deliver crisp messaging
- Create high-quality core PMM assets yourself
Requirements:
- 5+ years in product marketing, ideally in B2B
- A track record of shaping how complex products are understood in market
- Experience with usage-based or consumption pricing
- Excellent written communication and strong editorial judgment
- Comfortable with technical depth: automation, workflows, analytics, agent behaviour
Attributes we're looking for:
- Ambitious and competitive
- Confident and decisive
- Curious and intellectually engaged
- Tasteful and creative
- Impatient and change-oriented