Description
The National Solutions Sector at Leidos has an opening for a Voice and Hardware Systems Engineer to support a client's requirements in a challenging and dynamic setting located at Schriever SFB.
The successful candidate will be required to execute, refine, and supervise the processes and procedures of Voice System/Hardware Engineering operations in a purpose-built enterprise environment throughout the operational lifecycle of customer-directed mission applications.
The VS/HW Engineer will work in a highly collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the IC community.
Primary Roles & Responsibilities:
- Provide system-level engineering support for mission-critical IT systems, related telecommunications trunk circuits, voicemail, and telephone instrument units.
- Ensure the availability of mission-critical launch communications systems through proactive Tier 2 hardware maintenance.
- Update or create knowledge articles to allow Tier 1 to resolve issues without escalation to Tier 2.
- Perform daily system checks for alerts or degradation of service or system.
- Provide systems engineering support to enterprise voice over IP (VoIP) phone systems, including Cisco VoIP phone units, voicemail, and Call Manager System.
- Ensure consistent execution of Voice availability and reliability through the direction of proactive engineering methodologies and request fulfillment activities.
- Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution.
- Ensure the availability of mission-critical launch communications systems through proactive voice systems IT systems engineering.
- Perform incident and problem management to resolve or escalate issues to restore service.
- Support configuration management and change management activities.
Basic Qualifications:
- U.S. Citizen with an active TS/SCI with Polygraph.
- Requires BS and 2+ years of prior relevant experience or Masters with less than 2 years of prior relevant experience. Additional experience can be considered in lieu of a degree.
- Current DoD 8570 certification applicable to the position (typically Security+).
- Must understand complex, classified, mission-specific communications infrastructure and technology that specifically supports US strategic launch capabilities.
- Requires Launch or mission operations experience.
- Experience performing voice systems engineering on mission-critical systems.
- Understand mission-critical desktop and communications hardware and software.
- Experience supporting configuration management, change management, and service transition.
- Excellent verbal and written communication skills.
- Proven ability to work collaboratively and constructively as part of a team.
- Must be willing to perform call-in support as required.
Preferred Qualifications:
- Strong Analytical skills.
- SharePoint, ServiceNow.
- ITIL Foundations certification.
The pay range for this job is $69,550.00 - $125,725.00.