Senior Customer Education Manager, Live Programs

Fin's Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. You will own the live training program end-to-end: designing the curriculum, building and delivering the content, running the flagship Fin Academy Live event, and supporting strategic customers alongside the Deployment Services team.

Responsibilities:

• Own the live education program end-to-end by setting the vision, roadmap, and success metrics
• Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and the annual Fin Academy Live event
• Partner with the Deployment Services team to define, create, and deliver tailored training to Enterprise customers
• Partner with the Customer Education team to plan and maintain a holistic training curriculum
• Continually iterate on offerings to increase their impact on onboarding, feature adoption, and automation rate

Requirements:

• 8+ years of training experience with 3–5 years in a SaaS or tech environment
• Strong grasp of adult learning principles and best practices
• Proven content design skills with a track record of producing presentations and training
• Able to understand and clearly communicate complex, technical concepts
• Strong executive presence with the ability to deliver compellingly to both large audiences and small groups