Sr. Project Manager

As a Sr. Project Manager at Dialpad, you will own the end-to-end deployment process for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption.

Your responsibilities include:

• Mastering Dialpad's deployment methodology, products, and tools to successfully lead complex Enterprise implementations.
• Owning end-to-end deployment projects for Enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities.
• Developing and managing project plans, timelines, milestones, dependencies, risks, and customer deliverables across multiple simultaneous implementations.
• Using cloud-based project management tools to track project progress, maintain project health, and provide clear visibility to customers and internal stakeholders.
• Leading customer project meetings, establishing clear expectations and accountability, and proactively identifying and resolving risks or blockers.
• Delivering administrator training, coordinating integrations and device provisioning, and partnering with technical teams to troubleshoot complex implementation issues.
• Partnering closely with Dialpad Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes.
• Collaborating cross-functionally with Customer Success, Account Management, Support, Product, and other key stakeholders throughout the customer journey.
• Managing escalations and project changes effectively, communicating risks, solutions, tradeoffs, and recommended paths forward to customer executives and internal leadership.
• Ensuring customers are successfully transitioned from implementation into ongoing adoption and long-term success with Dialpad.

The ideal candidate has:

• A Bachelor's degree or equivalent practical experience working with SaaS products and implementations.
• 8+ years of Project Management experience, preferably within VoIP, UCaaS, CCaaS, telecommunications, or Enterprise SaaS.
• Demonstrated experience leading complex, multi-phase Enterprise SaaS implementations for Fortune 1000 or similarly complex organizations.
• Proven ability to manage multiple concurrent customer projects while maintaining strong project governance, documentation, and attention to detail.
• Strong project management discipline, including managing scope, timelines, milestones, risks, dependencies, project hours, and deliverables.
• Ability to lead executive-level customer conversations, drive accountability, and confidently navigate challenging project situations.
• Strong escalation, risk, and change management skills, with the ability to develop and communicate clear solutions and mitigation plans.
• Experience working with Smartsheet or similar project management and tracking platforms.
• Experience with Microsoft 365, Google Workspace, Salesforce, Jira, and other cloud-based business platforms.
• Strong cross-functional collaboration skills, with experience partnering across Customer Success, Support, Product, Sales, and other teams.
• Experience consulting with C-level executives and senior leadership to communicate implementation status, risks, issues, solutions, and tradeoffs.
• PMP, PMI, or similar project management certification is a plus.

In terms of compensation, the target base salary range for this position is $118,000-$149,500 USD.

Benefits include competitive salary, comprehensive benefits, and real opportunities for growth.