Description
We are looking for a Claims Handler to join our Operations team remotely in the Netherlands.
As a Claims Handler at Insify, you will handle business damages and AOV files, and contribute to shaping our claims handling process.
Your responsibilities include:
- Handling intakes, processing, and settling business damages (liability, inventory, and goods)
- Managing intakes for customers who become disabled and handling objections to AOV claims
- Collaborating with experts, lawyers, and other insurers
- Direct communication with our insurers and reinsurers
- Supporting and advising customers, even when delivering unwelcome news
- Contributing to improving our claims handling process through automation, AI, and sharper fraud detection
Requirements:
- At least 3 years of experience in handling business damages
- Experience with AOV claims is preferred; curiosity about AOV is essential
- Wft Basis certification; Wft Schade zakelijk (and particulier) is a plus
- Fluent communication in Dutch and English, both verbally and in writing
- Critical and analytical mindset, with the ability to make decisions and explain them
- Proactive, solution-focused, and pragmatic approach, with efficient and accurate work
We offer:
- Salary dependent on experience
- Genuine mandate and direct influence on our claims handling process
- Small team with short lines; reporting to our VP Claims
- Hybrid work arrangement from our Amsterdam office
- Opportunities for training (e.g., Wft Schade or AOV deepening) and growth with the company
- Insify Pension Plan with 6% employer contribution
- Travel cost allowance for commuting
- 25 vacation days per year, plus December 24th as an extra day off
- Up to 4 weeks per year of remote work
- €50 Alleo budget per month, for personal expenses
- Regular team events, including monthly drinks, quarterly offsites, and lunch-and-learns