Service Assistant

We are seeking a Service Assistant to join our team at Porsche Niederlassung Hamburg GmbH. As a Service Assistant, you will be responsible for providing excellent customer service, supporting the service department, and ensuring a smooth operation of daily tasks.

Key Responsibilities:

• Represent Porsche Niederlassung Hamburg and provide first personal greeting and care for customers and guests
• Schedule appointments and provide information about after-sales services and offers
• Plan service appointments and customer mobility as needed
• Manage cash transactions
• Prepare and coordinate appointments with service advisors and parts department
• Prepare orders and maintain customer and vehicle master data
• Handle insurance-related tasks
• Explain and create service invoices
• Prepare vehicle documents for vehicle pickup
• Create visit evaluations

Requirements:

• Completed training as an automobile merchant or comparable qualification
• Relevant experience in after-sales services and knowledge of car dealership systems
• Excellent communication and interpersonal skills
• Structured and organized work style with good comprehension
• Customer-oriented thinking and teamwork
• Fluent German and good English language skills

What we offer:

• Comprehensive age-old-age provision and flexible security options
• Support for childcare costs in kindergartens
• Discounted VW leasing programs
• Employee meal allowance
• Sustainable mobility through public transportation subsidies
• Attractive corporate benefits and subsidies for EGYM and Wellpass