Description
Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head LM, will give you the opportunity to directly shape the experience of the country's next billion e-commerce users. The F&E team consists of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics, and problem-solving.
As Cluster Head LM, you’ll own the onboarding and training of partners. You’ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You’ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You’ll continuously work towards identifying gaps and providing recommendations for improving our processes.
Responsibilities
- Own the onboarding and training of new partners for Last Mile operations in your cluster.
- Identify and onboard new partners onto the network on an ongoing basis.
- Track and own the performance of different partners in your cluster.
- Visit facilities to conduct audits and solve operational gaps.
- Ensure compliance with operational processes.
- Own and drive critical operational metrics end to end and achieve performance targets.
- Continuously work towards identifying gaps and provide recommendations for improving our processes.
Requirements
- Graduate or Post Graduate degree in any discipline.
- 3-5 years of work experience in the e-commerce logistics domain.
- Experience in partner onboarding and training in the Last Mile and sorting operations.
- Experience in control tower and field operations will be a plus.
Benefits
The team has monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions.