Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a Senior Manager, Clinical Operations - IMC - Imaging, you will provide strategic leadership, operational management, and performance oversight for the Reader Operations function, ensuring high-quality medical imaging and cardiac safety services.
Key Responsibilities:
- Provide vision, leadership, and mentorship to the Reader Operations team
- Ensure alignment with corporate objectives, customer expectations, regulatory requirements, and operational excellence standards
- Oversee reader onboarding, qualification, credentialing, training, and ongoing competency assessment programs
- Develop and maintain reader capacity models to support current operations and future growth
- Drive operational performance through establishment, monitoring, and reporting of key performance indicators (KPIs)
- Evaluate operational workflows and implement improvements to enhance quality, efficiency, scalability, and customer experience
- Ensure compliance with SOPs, regulatory requirements, quality standards, and company policies
- Partner with Quality Assurance to support audit readiness, inspections, CAPA activities, and quality improvement initiatives
- Champion technology adoption and workflow optimization initiatives that enhance operational performance and user experience
- Serve as a senior escalation point for operational, client, reader, and cross-functional issues
Requirements:
- Bachelor's degree in Life Sciences, Health Sciences, Healthcare Administration, Business Administration, or a related field
- Extensive experience in clinical research, medical imaging, healthcare operations, central laboratory operations, or related regulated environments
- Minimum of 8-10 years of progressive operational leadership experience, including direct people management responsibilities
- Demonstrated success leading large operational teams and managing complex resource planning activities
- Proven experience driving operational performance, workforce optimization, process improvement, and organizational change management
Benefits:
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes, including medical, dental, and vision coverage
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways