Security / Information Technology Manager

Leidos Health & Services Sector is seeking a highly motivated and experienced Security / Information Technology Manager to join our team. This position supports a government contract providing nurse triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week.

The contract provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services, Active Duty Service Member urgent care referral submissions, and customized MTF transfers.

Primary Job Responsibilities:

• Develop and execute IT strategies that align with the contract's goals and objectives.
• Ensure technology and resources are deployed to support the contract's scope and requirements.
• Lead and manage an IT team, including web presence and cybersecurity developers, engineers, and administrators.
• Oversee the design, implementation, and maintenance of IT systems, networks, hardware, software, and communication platforms.
• Ensure compliance with data privacy regulations and industry standards.
• Develop and implement strategies for business continuity and disaster recovery.
• Facilitate the adoption of new technologies and processes by providing training and support to contract stakeholders.
• Manage the transition from legacy systems to new solutions, minimizing disruption.
• Influence changes and system enhancements to business processes, policies, and infrastructure.
• Manage the selection, evaluation, contracting, and integration of externally available hardware, software, and processes.
• Direct and manage the planning, design, development, testing, installation, and maintenance of support systems.
• Build and lead strong teams through training, diverse assignments, coaching, mentoring, and development techniques.
• Develop tactical and strategic plans to satisfy technical business needs.
• Manage projects, staff, customer expectations, and business priorities to achieve customer and business unit satisfaction.
• Oversee vendor relationships, manage and plan budgets, track expenses, and direct business process re-engineering.
• Develop and maintain strong relationships with other IT services groups.
• Oversee Tier 2 and Tier 3 technical support activities and ensure timely resolution of complex production incidents.
• Monitor system availability, performance, integration health, and operational reliability.
• Coordinate technical incident response, service restoration, root cause analysis, and corrective maintenance activities.
• Ensure operational support personnel maintain current system documentation, configuration records, and troubleshooting procedures.
• Participate in program management reviews, technical interchange meetings, cybersecurity working groups, and system architecture reviews.

Required Education and Experience:

• Bachelor’s degree in business, communication, IT, social science, or equivalent government or private-sector work experience.
• Minimum of 12 years of experience with government or private-sector-related information technology, cybersecurity, and/or system integration projects.
• Experience managing a team of 10+ full-time employees.
• Experience with zero trust architectures, multi-factor authentication, HIPAA compliance, DoD RMF processes, and data protection regulations.
• Specialized experience providing oversight of projects to ensure that developed solutions meet customer requirements.
• Experience in implementing appropriate security measures for IT systems.
• Familiarity with technical integration requirements and interoperability standards for the Medical Telehealth Support Contract.
• Experience in identifying security risks and recommending solutions to optimize IT systems.
• Ability to apply Agile development practices in the delivery of transformational programs.
• Experience with Amazon Web Services (AWS) and Salesforce systems.
• Must be a U.S. citizen and speak fluent English.
• Ability to pass a criminal history, fingerprint background checks, and credential review/verification.

Work Environment: This position is remote and requires a quiet, private, confidential space to work from with access to reliable high-speed internet.

Preferred Qualifications:

• Experience managing technical teams supporting DoD, DHA, VA, or other federal healthcare programs.
• Experience supporting large-scale healthcare contact centers, enterprise CRM platforms, or cloud-based healthcare applications.
• Experience managing Salesforce Health Cloud, Salesforce Service Cloud, or comparable enterprise CRM implementations.
• Experience supporting Amazon Connect or comparable enterprise cloud contact center platforms.
• Experience leading technical activities supporting DoD IL4/IL5 cloud environments.
• Experience overseeing ATO preparation, RMF compliance, security control implementation, and continuous monitoring.
• Familiarity with eMASS, System Security Plans, POA&Ms, security assessment procedures, and government authorization processes.
• Professional certifications such as CISSP, CISM, PMP, AWS Certified Solutions Architect, or comparable credentials.