Field Operations Specialist - NVIS Professional Services

NVIDIA is seeking a Field Operations Specialist to join our Professional Services team. In this role, you will support end-to-end operational processes across global customer engagements.

Responsibilities:

• Drafting and processing Statements of Work (SoW) in collaboration with customers and partners.
• Leading negotiations and approvals with internal interfaces and external vendors.
• Managing workflows and configurations in Professional Services information systems – including design, implementation, and ongoing support.
• Using NVIDIA’s internal systems to search, manage, and update operational data. Identify and implement AI-powered solutions to streamline operations and improve the efficiency of the team.
• Supporting global and regional deployment teams (internal and third-party) to ensure smooth and efficient execution of services.
• Identifying and driving process improvements to optimize delivery speed and operational scalability.
• Working in a highly dynamic environment, often requiring independent problem-solving and out-of-the-box thinking

Requirements:

• Based in Singapore – this hybrid role requires on-site presence at the company office at least two days per week.
• 3+ years of experience in Professional Services operations or a similar role within a technology company. Degree or equivalent practical experience in Business Administration, Operations Management, or relevant field.
• Proven direct customer-facing experience.
• Experience working with legal terms and negotiating with third-party contractors.
• Strong capability in process ownership and improvement initiatives across operational teams.
• Excellent written and verbal communication skills (native English, Mandarin speaking).
• High attention to detail, accountability, ownership and collaborative approach.
• Analytical thinking and creative problem-solving skills.
• Experience working with AI tools. Proficiency in Microsoft Office, especially Excel and Outlook.
• Ability to work during early mornings and late evenings, to support global teams.