Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
We are looking for a Senior InfoSec Engineer to support the team's daily operations, detecting, triaging, and responding to security threats across our global environment.
Responsibilities
- Respond in a Tier 2 role including 24x7 monitoring, detection, triage, and incident response functions
- Support and develop CDU metrics and KPIs (MTTD, MTTR, alert volume/fidelity, coverage) and report on program health to security leadership
- Drive continuous improvement of detection logic, playbooks, and automation in partnership with detection engineering and threat intelligence teams
- Serve as an escalation point and incident commander for high-severity security incidents, coordinating cross-functional response
- Partner with Threat Intelligence, Detection Engineering, IT, Legal, and Product/Engineering teams to close gaps in visibility and response
- Manage relationships with any outsourced/MSSP or co-managed CDU partners, ensuring SLAs and quality standards are met
- Evaluate and help select CDU tooling (SIEM, SOAR, EDR, XDR, ticketing) and drive adoption of automation to reduce analyst toil
- Own CDU-related audit, compliance, and customer trust requirements
- Build and maintain incident response runbooks, tabletop exercises, and post-incident review processes
- Participate in an on-call rotation for incidents and provide leadership presence during major security events
Requirements
- 5+ years in security operations, incident response, or a related security discipline
- Demonstrated experience scaling a 24x7 CDU function
- Strong technical grounding in SIEM/SOAR platforms, EDR/XDR, network and cloud security monitoring, and the MITRE ATT&CK framework
- Experience leading incident response for significant security events
- Track record of hiring, developing, and retaining security talent
- Excellent communication skills
- Experience with cloud environments (AWS, Azure, or GCP) and SaaS security operations
Nice to Have
- Experience in a SaaS or enterprise software company handling customer data at scale
- Familiarity with compliance frameworks relevant to Qualtrics' customer base
- Relevant certifications
- Experience building or maturing threat detection and threat hunting programs
- Background in scripting/automation (Python, PowerShell) to support SOAR workflows
Benefits
- Annual Leave: 20 or 26 annual leave days per annum
- Private Medical Insurance
- Commuter Assistance
- Savings Plan
- QED PROGRAM
- Wellness
- A choice of Multispot cards
- Employee assistance program
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts, lunches, snacks, and drinks