Floor Lead (Retail) (Full-time)

The Floor Lead plays a pivotal role on Mejuri's store leadership team, driving store success by upholding customer service standards, fostering team development, and ensuring daily operations run smoothly.

Responsibilities:

• Provide exceptional customer service and uphold Mejuri's values
• Lead by example and validate the quality of the in-store customer experience
• Maximize results and achievement of Key Performance Indicators (KPIs)
• Ensure positive customer experience and promote services offerings
• Participate in inventory management, order fulfillment, and store organization
• Support in mitigating internal, external, and administrative loss of product
• Participate in identifying and escalating opportunities, gaps, risks, and roadblocks
• Collaborate with cross-functional teams to resolve issues

Requirements:

• Experience in a high-volume retail environment
• Adaptable with excellent organization and analytical skills
• Critical thinking ability to identify potential challenges and develop action plans
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Must be able to work evenings, weekends, and holidays

Benefits:

• Comprehensive medical, dental, and mental health coverage
• Paid time off – inclusive of vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• Monthly retail bonus program
• Generous product discount