Cleaning Team Leader

We are seeking a dedicated and experienced Cleaning Team Leader to join our team at The Sidings, Waterloo. As a Cleaning Team Leader, you will oversee cleaning operations across the shopping centre, ensuring high standards of cleanliness, hygiene, and presentation are consistently maintained in a busy, customer-facing environment.

Main Duties and Responsibilities:

• Work hands-on as part of the cleaning team while carrying out Team Leader responsibilities
• Lead, motivate, and support cleaning operatives to ensure company standards and procedures are followed
• Support the Contracts Manager in coordinating cleaning schedules and allocating resources effectively
• Ensure all areas of the shopping centre are cleaned to agreed specifications and within required timeframes
• Carry out regular quality inspections and complete audit documentation
• Deliver training and ongoing development for cleaning team members
• Handle and resolve client or tenant complaints relating to cleanliness in a professional and timely manner
• Monitor stock levels and support the ordering of cleaning supplies and the management of equipment inventory
• Ensure compliance with Health and Safety procedures, COSHH regulations, and safe systems of work

Requirements:

• Previous experience as a Cleaning Supervisor, ideally within a shopping centre or other high-footfall public environment
• Strong knowledge of cleaning procedures, techniques, and industry best practice
• Excellent written and verbal communication skills
• Proven leadership and team management ability
• Confidence in handling customer complaints and resolving issues professionally
• Strong organisational and time management skills
• High attention to detail and a commitment to maintaining quality standards
• Ability to work flexible hours, including evenings and weekends, as required

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app