Principal Presales Engineer

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Principal Presales Engineer, you will join Twilio's New Business Communication team and play a critical role in enabling customers to build the future of communications. You will be responsible for delivering the technical win for customer accounts, leading the technical pre-sales relationship, proposing technical architectures, demonstrating the product, anticipating concerns, and offering creative solutions.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively.
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation.
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications:

• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Customer-focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment.
• Previous software development experience in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Building with REST APIs.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences.

What We Offer:

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• Much more.

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Minnesota or Vermont: $138,872.00- $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.