Description
Samsara's Enterprise Services team uses a high-touch engagement methodology to guide large customer segments, ensuring they adopt Samsara and gain business value from its products.
As the Manager of the Enterprise Implementation Consultants team, you will lead a team of Implementation Consultants who deploy Samsara's connected operations platform for large enterprise accounts.
Responsibilities:
- Manage team performance
- Deliver results across team KPIs and org-level OKRs
- Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
- Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs
- Coach consultants through complex, multi-site technical implementations
- Identify and implement process-improvement opportunities
- Lead from the front with a willingness to get hands dirty
- Champion Samsara's cultural principles
- Hire, develop, and lead an inclusive, engaged, and high-performing team
Minimum requirements:
- 4+ years of experience managing a services team
- Experience implementing Enterprise accounts or account management programs
- SaaS and/or IoT/hardware implementation experience preferred
- Experience managing escalations and executive stakeholder relationships
- Experience with a customer success CRM such as Gainsight and/or PSA tool
- Solutions-oriented with strong problem-solving skills
- Comfort in a fast-paced, change-heavy environment
- Strong bias for action, ability to think big, with insistence on high standards
- Project/program management experience (PMP or similar) a plus
- Bachelor's degree from a 4-year institution