IT Product Manager

This role owns and leads the product vision, strategy, and roadmap for user-facing applications, with a strong emphasis on user experience (UX) design, functionality, cross product integrations, and the development of intuitive and engaging front-end solutions.

The IT Product Manager will be responsible for:

Responsibilities

Product Strategy & Vision

• Own and manage the Global Safety and Ergonomics Tool (GSET) Product map.
• Own and manage the Global Medical Employee Data (GMED) Product map.
• Define and communicate the product vision, strategy, and roadmap for front-end applications, ensuring alignment with broader organizational digital strategies.
• Conduct comprehensive research, analysis, and industry trend analysis to identify opportunities and inform product decisions.
• Develop business cases for new features, sagas, or epics, focusing on user desirability and business viability.

User Experience (UX) Leadership

• Sign off and approve UX design from supplier's Designer.
• Own the end-to-end user experience of the product, managing the translation of business goals into user-centric designs.
• Lead and support a dedicated Product Designer, providing design leadership, mentorship, and first-level review of visual (UI) and interactive (UX) designs.
• Discover and frame user problems through stakeholder interviews, user interviews, concept testing, and usability testing.
• Ideate, test, and iterate solutions through brainstorming and lean experiments, gathering direct user feedback on proposed designs and features.

Privacy & Compliance

• Leads and owns the Ford Privacy process for the health and safety PDO.
• Oversee Ford Privacy set up, review and approval for global and regional privacy requirements.
• Ensure DRIs are identified for regional and global reviewers/approvers.

Technical Collaboration

• Collaborate closely with software engineers/developers/architects and other integrated services/sources to discuss development feasibility and review visual/interaction designs.
• Maintain an understanding of the technical architecture of the user interface and front-end applications.

Product Development & Delivery (Front End)

• CO-Define the Release Plan & Process.
• Coordination, implementation, and management of Gemba sessions.
• Ensure user stories and tasks are identified and provided to the Project Managers for Jira assignment.
• Lead and support requirements gathering and refinement by working directly with end users, other ET application teams, and internal business partner teams.
• Translate requirements into clear, concise, and testable sagas, epics, and user stories/tasks.
• Signing off/approving on supplier written sagas, epics, user stories/tasks and test cases.
• Champion Agile PDO methodology, actively participating in and contributing to agile ceremonies.
• Prioritize deliverables and maintain a healthy product backlog in Jira, focusing on user-facing features and improvements.
• Own the creation and management of agile ceremony meetings for sprint prioritization, release management, and release communications.
• Collaborate with business partners, engineering and design teams to define MVPs and ensure technical feasibility and user desirability.
• Lead and manage User Acceptance Testing (UAT) and ensure product readiness for release from a user perspective.
• Participate in QA Testing that is lead by the Testing Engineer

Stakeholder Management & Communication

• Foster cross-functional collaboration with engineering, integration partners, design, and business stakeholders, ensuring clear communication and alignment on front-end product development.
• Communicate product strategy, roadmap, and updates to stakeholders, managing expectations.
• Sign off/approval of assigned project status meetings, SAR’s, recaps/summaries, follow ups, and next steps.

Product Documentation & Measurement

• Create and maintain comprehensive documentation for user-facing features.
• Define, track, and report on OKRs/KPIs related to user engagement, usability, and front-end performance.
• Engage with the business owners ensuring understanding of application and business OKRs/KPIs
• Create and own user feedback mechanism(s)
• Analyze user feedback and data to inform product decisions and identify areas for improvement.

Qualifications

Minimum / Required Qualifications:

• Bachelor’s degree in Computer Science, Human-Computer Interaction (HCI), Information Systems, Business Administration, Engineering, or a related field.
• 5+ years of product management experience managing digital, user-facing applications, front-end software solutions, or web/mobile platforms.
• Demonstrated experience owning the product lifecycle end-to-end.
• Understanding of UX/UI principles, information architecture, wireframing, prototyping, user flows, and usability testing.
• Experience partnering closely with Product Designers and guiding/approving visual and interaction designs.
• Hands-on experience working in an Agile / Product Driven Organization (PDO) environment.
• Proficiency in writing clear user stories, epics, sagas, and acceptance criteria.
• Strong working knowledge of Jira or similar agile project and backlog management tools.
• Experience handling sensitive data, regulatory compliance, or privacy frameworks for global applications.
• Proven track record of managing agency/supplier teams, cross-functional engineering teams, and enterprise business stakeholders.

Preferred Qualifications:

• Background or familiarity with enterprise Occupational Health & Safety, or Medical/Employee Data systems
• Understanding of modern front-end architectures, APIs, and cross-product integration patterns.
• Experience conducting user research, stakeholder interviews, lean experiments, and on-site observational studies.
• Experience defining, tracking, and optimizing Product KPIs and Objectives & Key Results (OKRs) related to user adoption, engagement, usability, performance and other telemetries.

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.